FAQs
Product:
Are the roses/ flowers silk?
Yes. All roses and flowers used are high- quality silk. This means they need little/ no maintenance and may last forever if kept in good conditions.
How many roses do you get in each box?
The number of roses and flowers varies between each box size and each product style. A specific number cannot be said. For more information on the sizes of boxes offered, please refer to each individual product.
How big are the boxes?
For more information on the sizes of boxes offered, please refer to each individual product.
Are all the boxes branded?
Yes. All of our boxes are branded with our logo. We do not offer plain boxes or customisation on the boxes.
Are the boxes filled from the bottom?
All boxes are filled from top view only.
Delivery:
Do you post?
Yes. We offer postage via Royal Mail. Please visit our Shipping page for more information.
How long does delivery takes?
Turnover is normally up to 7 working days. Delivery depends on the option chosen.
First class signed for: 1-3 working days
Second class signed for: 3-5 working days
Next day delivery is not available.
Please note that Royal Mail do not usually deliver on bank public and local holidays.
Please visit the Royal Mail website for any further delivery information.
Please note that during busy holiday seasons (e.g Christmas), delivery times stated on the Royal Mail website may not match the actual delivery.
Please also note that during busy holiday season (e.g Christmas), turnover may be extended to accommodate the large order volume.
How do you ensure the box is delivered in perfect condition?
All products that are couriered by Royal Mail are wrapped carefully with appropriate packaging and labelled fragile.
Do you ship internationally?
At the moment, we only offer UK mainland shipping, however this is something we are looking to include in the future!
Payment:
Do you accept deposits?
No. We do not operate on a deposit basis. All orders must be paid in full. There will be no option available for deposits to be paid.
Returns/ Cancellations:
How do I return my order?
We do not accept any returns under any circumstances. All orders are custom made to customer specifications. If you have any questions, please send an email to info@bloomsofficial.co.uk
Please visit our Returns page for more information.
What is your cancellation policy?
We do not allow for any cancellations. All orders are custom made. We do not take responsibility for wrongly placed orders. If you have any questions, please email info@bloomsofficial.co.uk with your order number.
Please visit our Cancellations page for more information.
If you have any other questions that are not covered by these FAQs, please feel free to send an email to info@bloomsofficial.co.uk or send a direct message on our social media.